Cancellation and refund policy
This English version is provided for convenience. If it differs from the Turkish version, the Turkish version prevails.
This policy covers Flash Point (FP) top-ups purchased on the Flasher merchant panel. FP is the publishing balance used for announcements (“flashes”) that bring a business’s unsold products that are still fit for consumption to nearby users, and it is added to your account immediately once payment is confirmed.
1. Publishing balance is non-refundable
Like on digital advertising platforms, the publishing balance you load (paid FP) is not refunded. This applies both to balance already spent on announcements and to balance not yet used. Unused balance stays in your account and, since it never expires, can be used on your announcements at any time.
You confirm the amount and this policy on the payment screen before topping up.
2. Gift and promotional FP
Gift FP credited by Flasher’s administration and promotional points are not paid balance and cannot be exchanged for cash.
3. Duplicate or incorrect charges
Technical errors such as a payment being charged more than once, an incorrect amount being charged, or a payment being taken without the balance being added to the account are reviewed, and any excess or incorrect amount is corrected to the original transaction.
4. Service not delivered
If the service paid for with spent FP could not be delivered (for example, the flash could not be published or its notification could not be sent to users), the spent FP is returned to your publishing balance. This is a balance correction; no money is refunded to the card.
5. How to report
- Email contact@flasher.com.tr with your business name and the date and amount of the payment, or the flash concerned.
- Corrections are made only to the original transaction; no payment is made to another card, account or third party. How long it takes to appear depends on your bank and the payment institution.
6. About the right of withdrawal
The right of withdrawal under Turkish Consumer Protection Law No. 6502 applies to consumers. Since FP is sold to businesses acting for commercial purposes, that provision does not apply. Mandatory statutory rights are reserved.